Taibeet Ltd (registered in England & Wales under the registration number 6443467 and hereby defined as “Taibeet”, “we”, “us” or “our”) is a Mind & Body Wellbeing Specialist dedicated to helping people feel better mentally and physically, for a healthier and happier life and ageing. It is affordable, convenient and personalised.
All counsellors, coaches, trainers, employees, directors, representatives, agents, contractors and freelancers of Taibeet are hereby defined as "the Consultants".
The Taibeet website is located at www.taibeet.com (that redirects to https://taibeet.com). It is hereby defined as the “Taibeet Website”. The Taibeet Website includes:
Taibeet Mind (“Taibeet Mind”) is the division of Taibeet that provides and delivers:
a) professional mental wellbeing counselling services, programmes and activities; and
b) life and executive coaching services
…to individuals, couples, groups and businesses
(hereby defined as the “Mental Wellbeing Services”, or “MW Services”, or “Services”).
Taibeet Mind delivers its Services through its team of qualified counsellors and/or coaches:
The Services are delivered through counselling and/or coaching sessions scheduled by appointment (the “Sessions”):
All individuals and businesses who sign up and/or register for and/or purchase Taibeet Mind’s Services are hereby defined as clients of Taibeet (the “Clients”, “you” or “your”) and agree to be bound by the Taibeet Mind terms and conditions (the “Taibeet Mind Terms”, or “Terms”), a summary of which is provided below.
By proceeding with the Services (including but not limited to signing/approving the Taibeet Client Intake Form and attending Sessions), you confirm that you have accessed and read the Terms, and that you agree/consent to them.
You have voluntarily provided your personal information, and consent for us to collect, store and use it to communicate with you on all matters relating to the Services.
a) We deliver Sessions in two ways:
(i) Private Face-to-Face Video (“F2F-Video”) Sessions, via a secure 3rd party online video platform (such as Zoom). To keep our fees very affordable and to make it convenient for our clients, F2F-Video is our standard delivery mode;
or
(ii) Private Face-to-Face Physical (“F2F-Physical”) Sessions, available on a case-by-case basis at a location to be advised by us (we will try our best to make the location convenient for you, to minimise travel time on your side). Note that to cover our transportation and other meeting-related expenses, we may charge higher fees for F2F-Physical Sessions.
The mode of delivery of the Sessions is to be determined by us, in agreement with you.
b) When the Services are delivered via the F2F-Video mode, the online video platform used for the Services will be secure, with, to the best of our knowledge, content encrypted using 256-bit Advanced Encryption Standard (AES) – this is basically the same level of encryption used by banks. A unique and private URL/link (and password) will be provided to you to join each F2F-Video Session for added privacy and security.
c) Regardless of the mode of delivery of the Sessions, we will do our best and will take reasonable measures to protect your privacy and confidential information. However, please note that while we will take all reasonable measures to protect your confidentiality, we are unable to guarantee the confidentiality in the event of any data breach that is not within our control.
d) You and your Sessions will be managed by the counsellor or coach assigned to you (and/or selected by you) when you made your appointment up with us.
What you discuss with your Taibeet counsellor or coach during your Sessions (hereby defined as the “Sessions Content”) is kept strictly private and confidential by us.
No Sessions Content, whether verbal or written, may be shared by us with another party without your written consent or the written consent of your legal guardian (exceptions apply: for details, please refer to the applicable Informed Consent form you will be signing or have signed with us).
a) There is to be NO audio and/or video recording of the Services and/or Sessions delivered via F2F-Physical or F2F-Video Sessions – neither by you or us.
b) You agree to ensure that there shall be NO form of audio and/or video recording and/or photo taking of the Services and/or Sessions by any means whatsoever.
c) If an audio or video recording, or photo taking is required by either you or us, we must both consent to it in writing prior to the start of the Session.
d) However please note that your counsellor or coach will take private notes during the Sessions, so that he/she can track your progress and/or deliver to you as best a Service as we can.
For an optimal experience of the Services delivered via an online video platform, we recommend that you do the following:
a) Use a good and stable internet connection with LAN connection if possible. Otherwise ensure a good WiFi or 4G/5G signal strength.
b) Ensure the camera and microphone of the device (e.g. desktop, laptop or tablet) you are using, and your earphones/headphones are working well.
c) For confidentiality and privacy, use a private, enclosed and safe space or room to avoid distractions and people nearby listening in.
d) In the event that you experience a disruption/disconnection, remain calm and patient, and try to re-establish connection by clicking on the provided URL/link to rejoin the session. If repeated attempts are unsuccessful for 10 minutes or more, we will contact you via phone, WhatsApp and/or email to reschedule the appointment.
a) Once your appointment for a Session is scheduled, you will receive an email confirming it. You may reschedule or cancel your Session appointment at least 24 hours before your confirmed Session appointment. If you do so within less than 24 hours of your confirmed Session appointment, we reserve the right to bill the full amount for the Session. We also reserve the right to waive the full amount for extenuating circumstances.
b) Please be punctual for your Session appointment. As a courtesy to other clients and their respective Session appointments, your Session will end at the scheduled time regardless of the time you arrive or join the Session online. If you are more than 15 minutes late, the Session appointment will be considered cancelled within less than 24 hours and we reserve the right to bill you the full amount. We also reserve the right to waive the full amount for extenuating circumstances.
You are NOT obliged to continue the Services with us, and may at your own discretion terminate your Services with us at any time with advance 7-day notice in writing. Termination notices can be sent:
a) For payment of Sessions, please note that we do not accept cash. This is for health and safety reasons, particularly since the start of the COVID-19 pandemic.
b) Payment by Session Type:
(i) Individual Sessions: payment for a Session is to be collected from you within a maximum of 24 hours from the end of each Session. For this you will receive an invoice by email and/or WhatsApp.
(ii) Couple Sessions: payment for a Session is to be collected from you within a maximum of 24 hours from the end of each Session. For this you will receive an invoice by email and/or WhatsApp.
(iii) Group Sessions: payment for a Session is to be collected from you within a maximum of within 24 hours from the end of each Session. For this you will receive an invoice by email and/or WhatsApp.
(iv) Counselling (or Coaching) Plans/Packs: if you are purchasing one of our Counselling (or Coaching) Plans/Packs (to enjoy discounts on the fee of Sessions), please note that full advance payment for these is to be made by you at the time of purchase of the Counselling (or Coaching) Plan/Pack(s). No refund will be provided for non-usage of all or some of the Sessions in a Plan/Pack. A Plan/Pack is valid for 6 months: this means that sessions must be used within 6 months from the date of purchase of a Plan/Pack.
c) When making payment to us, please quote the invoice or client number that we will provide. This is to ensure we correctly allocate the payment to your account.
d) The accepted payment modes are:
(i) PayPal (for credit card payment in GBP, AUD and SGD);
(ii) Bank transfer; or
(iii) PayNow (in Singapore)
You will need to refer to the payment mode options detailed in our invoices sent to you.
e) Like in all business relationships, we expect prompt payment from our Clients. However, in the (hopefully unlikely) event that you do not make payment for our Services, the following will apply:
(i) You will not be able to make future Session appointments until payment for unpaid past invoices and/or Sessions has been received by us in full; and
(ii) We shall be entitled (notwithstanding any other rights and remedies we may have) to charge interest on the unpaid charges (and monies due to us) at the rate of 5% per month from the due date until the date of receipt of the unpaid charges/monies; and
(iii) We may take the necessary payment collection actions against you. For this we shall reserve the right to engage the services of debt collection agencies (the “Agencies”) to collect on our behalf any amount of monies owed by you to us. In this case, you agree that in addition to the amount of monies you owe us, you will be solely responsible for and will have to pay in full the collection fees, the collection commissions and all legal fees/charges and disbursements charged by the Agencies to us, or incurred by us.
If you have an emergency or you are in an immediate crisis:
In the UK you may want to:
Contact the Samaritans at 116 123 (free to call from within the UK and Ireland), 24 hours a day; Call NHS 111 (for when you need help urgently but are not in immediate danger); Contact your GP and ask for an emergency appointment; Use the 'Shout' crisis text line - text SHOUT to 85258; Call 999 or go to your local A&E department if it is life-threatening
In Australia you may want to:
Call Lifeline on 13 11 14 – 24 hours a day, 7 days a week; Suicide Call Back Service provides 24/7 support – Call 1300 659 467; Call 000 if it is life-threatening
In Singapore you may want to:
Call the Institute of Mental Health’s Helpline at 6389 2222; Call Samaritans of Singapore (SOS) at 1800 221 4444 or 1767; Call 995 if it is life-threatening
Please note that the above list of providers/organisations is for your information only, and is not exhaustive. It is also not possible for us to guarantee the accuracy of the above-mentioned information and numbers, as these may change from time to time without our knowledge. We advise you verify them on your side as and when you need it.
a) You shall indemnify and keep Taibeet and the Consultants indemnified at all times against any and all actual or alleged claims, actions, proceedings, liabilities, injury (to property or persons, including without limitation wrongful death), damages, costs, losses, charges and expenses (including without limitation legal fees) incurred or suffered by Taibeet or the Consultants in connection with the provision of the Services to you (and/or to the person you are the guardian of) and/or in connection with a breach of these Terms by you (and/or by the person you are the guardian of). The indemnity under this Clause shall extend to all claims, demands, actions and proceedings instituted by or on behalf of you or by any other individual or entity against Taibeet and/or the Consultants, and all damages, costs, losses, charges and expenses (including without limitation legal fees) incurred or suffered by Taibeet and/or the Consultants in connection therewith.
b) YOU HEREBY RELEASE US AND AGREE TO HOLD TAIBEET AND THE CONSULTANTS HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE SERVICES, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF ANY COUNSELLOR AND/OR CONSULTANT AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE TAIBEET WEBSITE AND TAIBEET APPLICATIONS.
c) Taibeet and its Consultants do not warrant the adequacy, reliability, suitability, quality, effectiveness or success for purpose of the Services. To the extent legally permitted, Taibeet and its Consultants exclude all implied warranties and representations.
d) When it comes to delivering the Services to you, Taibeet and the Consultants shall not be responsible or liable in any way and for any reason whatsoever, including for among other things:
(i) any failures or delays in performing its/their obligations hereunder arising from any cause beyond its/their control, including but not limited to acts of God, acts of civil or military authority, fire, strikes, lock-outs or labour disputes, epidemics, pandemics, governmental restrictions, wars, riots, earthquakes, storms, typhoons and floods;
(ii) any loss or damage or claim arising from any interruption in or malfunction of or failure of or human error or virus or malicious software related to the Taibeet Applications and/or the technology, applications, hardware, software, solutions and processes (the “Systems”) used and/or commissioned by Taibeet in/for the provision of the Services;
(iii) the accuracy and completeness of any information, advice, opinion, data and/or work, used, provided and/or delivered by or to Taibeet in relation to the Services;
(iv) any loss or damage or claim directly or indirectly caused by or contributed to, by, or arising from your data being accessed by third parties through illegal or illicit means, including the use or operation, as a means for inflicting harm, of any computer, computer system, computer software programme, malicious code, computer virus or process, and situations of access by exploitation of software security gaps, inherent flaws or weakness in any software, or your own internal security procedures.
e) Notwithstanding any other provision of these Terms you agree that:
(i) the maximum aggregate liability of Taibeet or the Consultants whether in contract, tort (including negligence) or otherwise in respect of any and all claims under these Terms shall not exceed the fees charged by Taibeet to you for the Services, or US$3,000, whichever is lower; and
(ii) Taibeet and the Consultants will not be liable to you or any third party for any direct or indirect, incidental, exemplary, special punitive or consequential damages.
If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law. For avoidance of any doubt, this clause shall survive the termination or expiration of these Terms.
a) Mutual Confidentiality: neither party (be it Taibeet or you) shall, without the prior written consent of the other party, divulge or communicate to any person other than those whose province it is to know the same or with proper authority or for the purpose of enforcing these Terms, or use or exploit for any purpose whatsoever any of the trade secrets or confidential knowledge or information or any financial or trading information relating to the other party, its business, clients, processes, solutions and affairs. This restriction shall cease to apply to information or knowledge, which was already publicly known at the time it was disclosed, which may properly come into the public domain through no fault of either party or which is required by any applicable law or regulation to be disclosed.
b) Logo, Trade Names, Trade Marks and Service Marks: you agree and acknowledge that you will not be entitled by Taibeet to use, reproduce, quote, mention, distribute or display publicly or privately any of Taibeet’s trade names, trade marks or service marks (including, without limitation, the Taibeet logo, the Taibeet name and anything related to the Consultants) (hereby defined as the “Taibeet Marks”) in any manner whatsoever, unless approved in writing in advance by Taibeet. If Taibeet provides any such approval, you will strictly comply with any guidelines and instructions provided by Taibeet regarding the Taibeet Marks.
c) Reputation & Integrity: you agree you will not make, post and/or forward in social, digital and any other media (including but not limited to platforms such as WhatsApp, Signal and Telegram) comments or remarks negatively affecting Taibeet's and/or the Consultants’ reputation and/or integrity, as solely judged by Taibeet. In the event of a breach of this clause by you, you specifically agree to pay Taibeet a reputation compensation fee (the “Reputation Compensation Fee”) equivalent to 30 times the fees charged to you by Taibeet, or US$50,000, whichever is higher.
d) Privacy Policy: you confirm that you have read the terms and content of our Privacy Policy located on our Taibeet Website, and that you agree/consent to them.
e) Intellectual Property
(i) “Taibeet IP Rights” are hereby defined as all patents, trade marks, service marks, logos, goodwill, get-up, trade names, internet domain names, rights formulas, designs, copyright (including rights in computer software) and moral rights, database rights, rights in know-how, trade secrets, inventions, models, methodologies, processes, technologies, proprietary information and other intellectual property rights, in each case whether registered or unregistered and including applications for registration, and all rights or forms of protection having equivalent or similar effect anywhere in the world which subsist in (without limitation): (A) platforms, concepts, solutions, applications, programmes, designs, modules, models, methodologies, processes, ideas and engines that are either owned, created, conceptualised, developed, designed, brought, used, activated, provided, hosted, handled or managed by Taibeet for the purpose of providing the Services; and (B) all documents, modules, designs, forms, source codes and platforms of any kind marked or not marked with a Taibeet copyright,
whether or not the same were developed with reference to information or materials provided by you, or at your request or instructions.
(ii) “Vendor IP Rights” are hereby defined as all patents, trade marks, service marks, logos, goodwill, get-up, trade names, internet domain names, rights formulas, designs, copyright (including rights in computer software) and moral rights, database rights, rights in know-how, trade secrets, inventions, models, methodologies, processes, technologies, proprietary information, solutions, platforms and other intellectual property rights that are either owned, created, hosted, handled or managed by third party vendors Taibeet may appoint and/or use from time to time for the purpose of providing the Services (the “Vendors”).
(iii) You acknowledge and agree that the Taibeet IP Rights shall be and shall remain the sole and exclusive property of Taibeet at all times, and that the Services and other software and tools provided by Taibeet consist of proprietary information and trade secrets of Taibeet. You shall not have access to or any rights whatsoever over the Taibeet IP Rights (including but not limited to copy, reproduction and/or usage, even partial) at any time whatsoever. You also acknowledge and agree not to (directly or indirectly) copy, reproduce or use (whether partially or in full) any of the Taibeet IP Rights, create derivative works or similar products or solutions or engines from the Taibeet IP Rights, post or link to or host on any website, domain, network or bulletin board, translate, reverse engineer, decompile, disassemble, grant security over, licence/sublicence any of the Taibeet IP Rights or do anything to prejudice or invalidate the Taibeet IP Rights, or attempt to do so for any reason whatsoever. In the event of a breach of the Taibeet IP Rights by you, you specifically agree to pay Taibeet an IP Rights breach compensation fee (the “IP Rights Breach Compensation Fee”) equivalent to 30 times the fees charged to you by Taibeet, or US$50,000, whichever is higher.
(iv) You acknowledge and agree that the Vendor IP Rights shall be and shall remain the sole and exclusive property of the Vendors at all times. You shall not have access to or any rights whatsoever over the Vendor IP Rights (including but not limited to copy, reproduction and/or usage, even partial) at any time whatsoever. You also acknowledge and agree not to (directly or indirectly) copy, reproduce or use (whether partially or in full) any of the Vendor IP Rights, create derivative works or similar products or solutions or engines from the Vendor IP Rights, post or link to or host on any website, domain, network or bulletin board, translate, reverse engineer, decompile, disassemble, grant security over, licence/sublicence any of the Vendor IP Rights or do anything to prejudice or invalidate the Vendor IP Rights, or attempt to do so for any reason whatsoever. In the event of a breach of the Vendor IP Rights by you, you specifically understand that the Vendors may take such actions against you as they deem fit.
f) Amendments to the Terms: We reserve the right to amend, vary, or supplement part or all of the Terms herein at any time without prior verbal or written notice. You shall be bound by any such variations, and are responsible for regularly checking the Taibeet Website for the latest updates to these Terms. For the avoidance of doubt, in the event of a conflict between the Terms (including any amendments, variations, supplements or changes thereto), and any other terms or conditions contained in any other correspondence, note, receipt, invoice, purchase order, delivery order, or any other relevant document whatsoever between us and you, the Terms shall prevail, without any exception whatsoever.
g) Local Payment: To make it easy for you to pay Taibeet in your local country in your local currency, Taibeet reserves all rights to issue invoices from (and/or collect payment from you via) another Taibeet entity (i.e. a subsidiary or sister company of Taibeet) (the “Taibeet Entity”), who is only issuing invoices and/or collecting payment as an agent and on behalf of Taibeet. For the avoidance of doubt, Taibeet and you are the sole relevant parties to any agreement related to the Services.
h) The failure of Taibeet hereto to insist in any one or more instances upon the strict performance of any of the provision of these Terms, or to take advantage of any of its rights thereunder, shall not be construed as a waiver of any subsequent breach of the same or any other provision thereof.
i) If any of the provisions of these Terms is found by a Court or other competent authority to be void or unenforceable, such provision shall be deemed to be deleted therefrom and the remaining provision(s) thereof shall continue in full force and effect. Notwithstanding the foregoing, each party shall thereupon negotiate in good faith in order to agree on the terms of a mutually satisfactory provision to be substituted for the provision so found to be void or unenforceable.
These Terms shall be governed and construed in accordance with the English law and each party hereto submits to the non-exclusive jurisdiction of the Courts of England.
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Taibeet Mind is the Mental Wellbeing Division of Taibeet Ltd.
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